Your privacy is important to us.
At Barber Stop Zone, we are committed to protecting your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the applicable Luxembourg data protection laws. This policy explains how we collect, use, store, and protect your personal information.
1. Who We Are
Barber Stop Zone 11C, avenue de la Porte Neuve, L-2227 Luxembourg [email protected] Tel. 2626 2220
Data Controller: Barber Stop Zone
2. What Data We Collect
We may collect the following personal data from you:
Name
Contact information (phone number, email address)
Appointment history
Preferences related to our services
Any information you provide when contacting us or using our services
3. How We Collect Your Data
We collect your data when:
You book an appointment via our website, phone, or in person
You contact us via email, phone, or social media
You fill out a contact form or subscribe to our newsletter
You visit our website (cookies and analytics – see section 8)
4. Why We Collect Your Data
We process your data for the following purposes:
To manage your appointments and provide hairdressing services
To respond to inquiries and communicate with you
To send appointment reminders or relevant updates
To improve our services and customer experience
For legal compliance and record keeping
5. Legal Basis for Processing
We process your personal data based on:
Your consent (e.g., for marketing purposes)
The performance of a contract (e.g., booking and managing appointments)
Our legal obligations (e.g., invoicing, health and safety)
Our legitimate interests, provided they do not override your rights (e.g., customer service improvement)
6. Data Sharing and Transfers
We do not sell your data. We may share your data with:
Trusted service providers (e.g., booking software, payment processors) under strict confidentiality
Authorities if legally required (e.g., tax or law enforcement)
Your data is processed within the European Economic Area (EEA). If data is transferred outside the EEA, it is done with appropriate safeguards in accordance with GDPR.
7. Data Retention
We retain your personal data only as long as necessary:
For the purposes stated above
To comply with legal, accounting, or tax requirements
After this period, your data will be securely deleted or anonymized.
8. Cookies and Website Analytics
Our website may use cookies and analytics tools (e.g., Google Analytics) to improve performance and user experience. You will be asked for consent where required, and you can manage your cookie preferences at any time.
9. Your Rights
You have the right to:
Access your data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Withdraw consent at any time
Object to certain processing
Request data portability
Lodge a complaint with the Commission nationale pour la protection des données (CNPD) in Luxembourg
To exercise any of these rights, please contact us at: [email protected]
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
Last updated: 11.05.2025